Regional Facility Manager

About the Job

CBRE Excellerate is a leading global provider of integrated facilities and corporate real estate management. They are recruiting a Regional Facilities Manager to join the team located in Dubai, with direct responsibilities for UAE, Bahrain, Kuwait and Qatar initially, and more responsibilities to add in future based on contractual demand/requirement. The successful candidate will provide a professional, engaging and interactive first point of contact for the building occupants with any operational queries/issues they may have. The role also provides an interface between clients and vendors, providing focus on key areas to ensure that a five-star standard is maintained at all times, whilst ensuring that issues are proactively identified and addressed by all vendors that service the floor before the clients become aware of them. The successful candidate will receive training and support to develop their career in Facilities Management.

Responsibilities

Operational Oversight:
Manage daily operations across multiple sites/countries, ensuring all facilities are fully functional and meet organizational standards.
Negotiate and manage contracts with service providers, ensuring quality service delivery and compliance with service level agreements (SLAs) through stakeholder’s support.
Financial Management:
Ensure timely submission of change requests for all client-side service modifications, scope adjustments, and portfolio changes, capturing all associated financial data in coordination with Country and Global Finance and Procurement teams.
Prepare and manage operating budgets for each facility, ensuring cost-effective operations.
Monitor expenditures, identify cost-saving opportunities, and implement efficiency initiatives.
Provide regular financial reports to senior management, highlighting variances and corrective actions.
Managing Body Shop Operations:
Ensure uniformity in processes, quality standards, and customer service across all body shop locations.
Implement standardized operating procedures (SOPs) for repairs, inventory management, and customer interactions.
Conduct regular audits to assess adherence to these standards.
Facilitate cross-location training sessions to maintain consistency.
Performance Monitoring and Reporting:
Establish key performance indicators (KPIs) such as repair turnaround time, customer satisfaction scores, and profitability margins.
Utilize shop management software to collect and analyse performance data.
Prepare and present regular performance reports to senior management.
Compliance and Safety Oversight:
Ensure all body shop operations comply with industry regulations and safety standards.
Stay updated on local and international regulations affecting body shop operations.
Conduct regular safety audits and risk assessments.
Implement corrective actions for any identified compliance or safety issues.
Planned Preventive Maintenance:
Develop and implement preventative and corrective maintenance schedules to minimize downtime and extend asset life.
Ensure that all Planned Preventive Maintenance (PPM) for critical facilities infrastructure is proactively scheduled well in advance through the approved client change request platforms, involving the appropriate stakeholders.
Verify that all PPM activities for critical facilities infrastructure are executed in accordance with the approved change requests, ensuring compliance and proper documentation.
All findings from Planned Preventative Maintenance (PPM) activities are raised through the designated incident platforms, with corrective action plans developed and implemented in accordance with CBRE’s agreed contract procedures.
Capital Investment Plan (Asset/s):
Identify asset conditions, and determine compliance needs.
Align projects with organizational goals and gather departmental input.
Evaluate risks using RPN, plan for safety and regulatory compliance.
Develop budget, perform ROI analysis, and explore funding options.
Execute projects, monitor progress, and evaluate outcomes.
Compliance & Safety:
Ensure facilities comply with local, state, and federal regulations, including health, safety, and environmental standards.
Develop and implement safety programs, conduct regular safety audits, and ensure staff are trained in emergency procedures.
Identify potential risks and implement mitigation strategies to safeguard assets and personnel.
Team Leadership:
Recruit, train, and supervise facilities staff, fostering a collaborative and high-performance culture.
Onboarding and offboarding of site-based team members are conducted through the client’s platform, adhering to predefined client procedures.
All site-based staff undergo site-specific training, toolbox talks, and related training sessions, with records maintained and readily accessible.
Conduct regular performance evaluations and provide feedback to enhance team effectiveness.
Adhering to Client side and company trainings are completed within due date for self and team assigned.
Stakeholder Management (Client side and company training):
Engage in training and development opportunities focused on communication, negotiation, and conflict resolution.
Regularly seek feedback from stakeholders to understand their perspectives and improve engagement strategies.
Build a diverse network of contacts across different departments and organizations to enhance collaboration and information sharing.
Conduct role-playing exercises or simulations to prepare for challenging stakeholder interactions and refine response strategies.
Move Management (in line with contractual threshold):
Lead and manage office relocations, refurbishments, and space optimization projects from inception to completion.
Develop detailed project plans, including timelines, budgets, and resource allocation.