Core Group
Home of everything Apple, and Africa’s largest Apple Premium Reseller.
About the Job
iStore, Africa’s largest Apple Premium Reseller, is looking for Technicians to join their team in a flexible capacity, working either 4 or 5 days a week. iStore Technical Support Technicians are technically strong individuals with great people skills. The role involves providing technical support to iStore customers through troubleshooting, resolving technical issues, and software support. It also includes providing training and assistance to customers when required, and delivering exceptional and professional quality support service.
Responsibilities
Provide technical support to iStore customers, through trouble shooting, resolving technical issues and software support.
Provide training and assistance to iStore customers when required.
Provide exceptional and professional quality support service.
Requirements
Completed Matric and IT qualification (minimum A+/N+).
Experience in Helpdesk/1st Line Support.
Tenacity, demonstrating enthusiasm and urgency, as well as striving for excellence, when it comes to achieving results and dealing with challenges.
Conflict Management, managing complexity, disagreement, and conflict effectively and smoothly.
Situational Awareness, understanding the situation, demonstrating the right attitude, and taking timely action.
Learning and Development, open, motivated, and proactively seeking learning and development opportunities.
To apply for this job please visit istore.simplify.hr.