IT Intern (Fixed-Term Contract)

About the Job

The IT Intern at The IIE Varsity College, Durban North Campus, will provide first-line support for computer and lecture venues, assist with hardware and software maintenance and installation, manage IT assets, and contribute to administrative tasks.

Responsibilities

First line support for computer and lecture venues.
Ensure operational state of computer and lecture venues.
Ensure neatness of computer and lecture venues.
Daily checks of copiers, printers, motorised screens and projectors.
Ensure operational state of wireless infrastructure.
Assisting user’s with calls relating to Desktops and Laptops.
Assisting user’s with calls relating to photocopiers and printers.
Installation of desktops, laptops, printers and other peripheral components.
Setup projectors for the classrooms.
Installing relevant software for users.
Ensuring software is kept updated.
Assisting users with calls related to software (Microsoft Office etc…).
Administration of the software licensing.
Ensure calls are logged with the Service Desk for any IT related queries.
Assist with administrative tasks.
Updating the hardware or software asset register which includes asset disposal and asset transfer.
Prepare and analyse photocopier and telephone reports.
Ensure general neatness of the Server Room, ICT Office and ICT Storeroom.
Manage and maintain the ICT equipment sign out / sign in process.
Shadow Senior ICT and ICT Support staff for further development.
Assess and troubleshoot problems on servers.

Requirements

Minimum of Higher Certificate / Occupational Certificate Level 5 (NQF Level 5) / A+ / N+.
Problem Solving Skills.
Computer Literacy and Systems application.
Communication Skills.
Time Management skills.
Interpersonal skills.