Huntswood
About the Job
Claims Advisors at Huntswood’s claims department will be a key point of contact for customers with insurance claims queries. The role emphasizes providing fair and timely resolution, ensuring concerns are handled appropriately while adhering to treating customers fairly and upholding principles and FCA guidelines.
Responsibilities
Always make sure, that the customer’s interest comes first, whilst providing exceptional customer service.
Engage and communicate effectively, ensuring their complaint is resolved in a timely manner.
Lodge claims, update details and make adjustments or cancellations.
Assisting customers with their insurance claims.
Handling customer enquiries via email and telephonically.
Proactively identify issues and problems before they arise.
Assist with escalated calls and complaints in line with procedures.
Providing world class customer service to international clients.
Working with various parts of the business to resolve issues.
Requirements
National Senior Certificate (Grade 12).
Clear Credit and Criminal record.
1-2 years’ experience in Insurance Claims (Local or International).
Proven experience in the insurance space.
Proven track record of high performance.
Excellent command and use of English, both written and Verbal.
Attention to detail.
Strong analytical and numeric skills.
RE 5 (Preferred).
FAIS (Preferred).
Computer literate.
Confidential, reliable and genuine.
Dynamic, passionate and determined.
Friendly, compassionate and cooperative.
To apply for this job please visit huntswood.simplify.hr.