Facilities Coordinator

About the Job

The Facilities Coordinator role at CBRE Excellerate involves client engagement to ensure regular meetings and serve as a trusted partner and escalation point. This position also supports account teams as an escalation point for HR-related issues, IT and Connectivity, Operations, and Employee Engagement. The Facilities Coordinator is accountable for all key P&L & KPI drivers and has an intimate understanding of client contractual requirements. The role also involves effective supplier management and sourcing support, ensuring smooth working relationships with all internal stakeholders. Furthermore, the Facilities Coordinator partners with clients to ensure organic growth and participates in working groups for various business development requirements. Project management assistance, developing and presenting business cases, and tracking employee performance goals and KPIs are also part of the responsibilities.

Responsibilities

Ensure regular meetings and be a trusted partner and escalation point for client engagement.
Support account teams as an escalation point including HR Related issues, IT and Connectivity, Operations, Employee Engagement.
Full understanding and accountability of all key P&L & KPI drivers.
Intimate understanding of Client contractual requirements.
Ensure effective supplier management and sourcing support.
Ensure smooth working relationship with all internal stakeholders.
Partner with clients to ensure organic growth from Client.
Be part of working groups for various business development requirements.
Assist Client where required with project management.
Developing and presenting of business cases.
Create and track employee performance goals & KPI’s.
Drive and monitor employee training requirements.
Budget management and monthly tracking.
Support and drive client savings initiatives.
Attend local governance calls where required.
Participate in finance review calls where required.
Ensure Client statutory requirements are met.
Participate in Site Sustainability where required.

Requirements

A minimum of 3 years Facilities Coordination experience.
Minimum qualifications: Technical background or Bachelor’s degree/Diploma in engineering or related field, or relevant experience.
Full understanding of commercial and financial business principles (P&L, Balance Sheet, Income Statement, GM, GL, EBITDA).
Project management skills and experience.
Strong analytical and problem-solving skills.
Business Writing Skills – emails and reports.
Financial / Numeracy Skills – Full understanding of financial principles.
Quality/standards awareness and implementation – as per contractual requirements.
Knowledge of Contract management – SLA’s/KPI’s, Compliance.
Above average Computer Literacy – Excel, Word, PowerPoint, Power BI.
People Management – HR principles, performance management.
Leadership – coaching and mentoring skills.
Presentation Skills.
Problem solving.
Negotiation.
Conflict resolution.
Analysis of data trends.
Innovative.
Ability to interpret Maintenance plans, condition assessment of structures and fixed assets.
Asset lifecycle management.
Knowledge of Integrated Facilities Management Services (IFM).
Knowledge of industry best practices and regulatory requirements.
Workable technical knowledge.
Project Management Principles.
Sales and Growth targets.
Knowledge of Company policies and procedures.
Administration principles and reporting.
Workable knowledge of statutory requirements.
Knowledge of cost budgeting and control.
CMMS and CFMS Knowledge.
Team Leadership, Change Management, Customer & Quality focus, Problem solving and decision making, Financial & Business Acumen, Communication, Innovation and Analytical Thinking (on higher level), Demonstrate “Can do attitude”.
Must be able to adapt approach according to operating Market example Finance, Banking, Technology or Industrial.