FLIGHT SCHEDULER

Primary Purpose:

Reports into the Flight and Ground Operations Manager. The Flight Scheduler will ensure the efficient, timely, and cost-effective scheduling of guests, staff, and aircraft within a 3-day operational cycle, while maintaining compliance with aviation regulations and operational protocols.

Key Responsibilities:

• Ensure the flight schedule is reconciled with the previous and following day.
• Accurately allocate aircraft, adhering to maintenance schedules and requirements.
• Confirm pilot aircraft ratings and ensure compliance with duty time regulations.
• Enter all staff and freight details into the 3-day scheduling system.
• Confirm and document all sub-charter arrangements; ensure quote is signed and attached to the final schedule.
• Confirm overnight arrangements for crew and aircraft.
• Ensure guests reach destinations on time with minimal delays.
• Notify camp transfer companies of any changes in flight times or airport locations.
• Inform NLC of freight/staff removed from flights.
• Notify camps promptly of any international or internal flight delays.
• Keep the Operations Manager informed of any issues related to guests, pilots, or aircraft.
• Report any guest-related issues (delays, repacking refusals, airstrip waits, missed flights) to the consultant and Operations Manager before close of business.

Required Skills & Competencies:

• Strong interpersonal and customer service skills.
• Excellent listening and communication skills.
• Effective problem-solving abilities and decision-making initiative.
• Strong organizational and time-management capabilities.
• Ability to work independently and within a team environment.
• High attention to detail and task orientation.
• Proficient in MS Word, Excel, Outlook.
• High level of integrity and discretion with confidential information.
• Fluent in English (spoken and written).

Qualifications & Experience:

• Matric / IGCSE or higher qualification.
• Minimum 2 years’ experience in the aviation industry.
• At least 1 year experience in Flight Operations or a similar role.
• Strong computer literacy.